The Pet Mansion is committed to providing your pet with a safe and healthy environment. 

Pets arriving must be in good health and current on all required vaccinations.  The Pet Mansion WILL NOT accept female dogs who are in their Estrous Cycle (in heat).

LOBBY HOURS:

Monday – Friday  7:00 AM – 7:00 PM

Saturday – 9:00 AM – 2:00 PM

Sunday – 2:00 PM – 4:00 PM (Pick Up Only)
The Lobby will be open 2pm - 4pm for pick up only on the following holidays:
Memorial Day
4th of July
Labor Day
The Lobby will be closed on the following holidays:
New Year's Day
Thanksgiving Day
Christmas Day

Pets Dropped Off/Picked Up before and/or after lobby hours will result in a $25 fee. 

ADMISSION: 

All pets must be at least 16 weeks of age (4 months) and have completed their 16 week vaccinations.  We reserve the right to deny admittance to pets lacking proof of vaccinations,  pets displaying signs of untreated or potentially contagious conditions, and female dogs who are not spayed or are in heat.  All pets staying overnight are given an entrance exam.  If the pet is found to have fleas or ticks, we will treat the pet at the owner’s expense.
 

VACCINATIONS: 

We require written verification of vaccinations from a licensed veterinarian.  The vaccination requirements below apply to all dogs or cats visiting us.

Dogs: 

DHLPP vaccination annually
Rabies required every 1 or 3 years       

Bordetella required every 6 months
                                               

Cats:

FVRCP required annually

Rabies required every 1 or 3 years

Feline Leukemia recommended annually, but not required   

To expedite the check-in process we recommend that all vaccine records be submitted prior to your pet’s arrival.  For your convenience, records may be faxed to us at 817-837-9918.

MEDICATION: 

We will administer oral medication provided by the owner.  All medication must be in its original container with the prescribing physician’s label indicating the name of the patient, name of the medication and the dosage and frequency. 

FOOD: 

We recommend a consistent diet to maintain intestinal health and minimize digestive upset.  Due to limited space, please bring your food pre-measured and individually packaged in zip-lock bags for each meal served per day.  Please label each bag with your pet’s name.   

CHECK-IN/CHECK-OUT:
We charge similar to a hotel.  Charges begin the day of check-in.  Check-out is 12:00 pm (noon).  If your pet is checked out after 12:00 pm (noon) the day of departure, you will be charged the full day rate.  For Sunday and Holiday pick-up the charges are 1/2 of the daily rate. 

EMERGENCIES: 

In the case of an emergency we will contact you or your listed emergency contact and/or your veterinarian. In the event that we cannot reach you, your emergency contact or your vet, we will use our local veterinarian Roanoke Animal Clinic or Animal Emergency Hospital of North Texas at the owner’s expense.